Shipping and Returns

Shipping Policy

Shipping Options

At Tallo Skin, we offer flexible shipping options to suit your needs. Shipping times and costs vary depending on your location and the method you choose at checkout.

Standard Shipping: 2 to 6 business days
Express Shipping: 1 to 2 business days
Free Shipping: Available for Australian orders over $90 AUD
Free Shipping: Available for USA & Canada orders over $100 USD

Order Processing

Orders placed Monday to Thursday are dispatched the next day (except during sale periods), so orders can't be changed or cancelled within 24 hours. Orders placed on weekends or public holidays will be dispatched on the next business day. Once an order enters fulfilment, cancellations can no longer be accepted, regardless of when the order was placed. Please note that Australia Post does not operate on Saturdays or Sundays.

Every order is packed with care by our 3PL using minimal, low-waste packaging. We work closely with local regenerative farmers and suppliers, and we're proud to keep our sourcing transparent and close to home.

Shipping Costs

Shipping costs are calculated at checkout based on your order weight and preferred shipping method. You'll be able to review all costs before completing your order.

International Shipping

We currently ship to:

New Zealand: 6 to 10 business days
Canada & USA: 5 to 15 business days

Shipping rates are calculated at checkout. For other countries, please email us at hello@talloskin.com.au for a personalised shipping quote. International customers are responsible for any customs duties, taxes or fees.

Shipping Confirmation & Tracking

Once your order is shipped, you'll receive a confirmation email with tracking details so you can follow its journey to your door.

Order Cancellations

Once an order is placed, it enters our fulfilment process promptly. Cancellation requests are not guaranteed and depend on the status of your order when your request is reviewed. If your order has already been dispatched, we are unable to cancel or refund it. To request a cancellation, please email hello@talloskin.com.au as soon as possible with your order number.

Delayed or Lost Packages

If your parcel hasn't arrived within the estimated delivery timeframe, we recommend contacting Australia Post directly with your tracking number to lodge an enquiry. In many cases, they can provide more immediate updates.

If you're still unable to resolve the issue with Australia Post, please reach out to us at hello@talloskin.com.au and we'll do our best to support you.

Return Policy

Change of Mind Returns

We're so grateful for your support and trust in our products. If you change your mind, we accept returns of unopened, unused products in their original sealed packaging within 14 days of delivery.

For hygiene and safety reasons, we can't accept returns of products that have been opened or used.

How to return:

Email hello@talloskin.com.au within 14 days of delivery with your order number and the item(s) you'd like to return.
Once approved, post the unopened item(s) back to the address we provide. Return shipping is paid by you, and we recommend a tracked service.
Once we've received and checked your return, we'll refund the product price to your original payment method within 7 days.

We encourage you to review our full ingredient lists and reach out before purchasing if you have any skin sensitivities. Once a product has been opened, it being unsuitable for your skin type is considered a change of mind and doesn't qualify for a return.

Please note:

We don't offer returns or refunds on opened products based on scent. Our unscented tallow products carry a naturally occurring aroma that reflects their purity.
We share full ingredient lists to help you make informed choices.

Damaged or Faulty Items

If your item arrives damaged or faulty, please email us at hello@talloskin.com.au within 5 days of delivery and include clear photos. We'll arrange a replacement or refund at no extra cost to you.

Incorrect Orders or Addresses

If an incorrect order was placed or the wrong address was provided, we kindly ask that you cover the return shipping. We recommend using a tracked shipping method so your parcel gets back to us safely. Address changes can't be made within 24 hours of purchase due to our quick turnaround.

Refunds

Once we've received and checked your return (if approved), your refund will be processed within 7 days. Refunds are issued to your original payment method. Original shipping charges and return shipping costs are non-refundable.

Subscription Policy

We offer a subscription service through Recharge for your convenience and savings.

Before each recurring order, you'll receive a reminder email 3 days in advance. This is your opportunity to skip, delay or cancel your upcoming order before it's processed.

Once the 3-day window has passed and your order has shipped, we are unable to issue refunds or cancellations.

Please check your email notifications and manage your subscription through your customer portal within that timeframe. If you need help accessing your subscription settings or have questions, we're always here to help at hello@talloskin.com.au.