Shipping and Returns

Shipping Policy

Shipping Options

At Tallo Skin, we offer several shipping options to cater to your needs. Shipping times and costs vary based on your location and the shipping method chosen at checkout.

  1. Standard Shipping: Typically takes 2-6 business days.
  2. Express Shipping: Typically takes 1-2 business days.
  3. Free Shipping: Australian orders that are over $70.00AUD. 

Processing Time

Orders that are placed before 12:30pm Monday - Friday receive same day dispatch (not including Christmas downturn dates (December 20th 2024- 7th January 2025). Orders placed on Sundays or Public Holidays will be processed the next business day.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping method chosen. You can view the shipping costs at checkout before completing your purchase.

International Shipping

We currently offer international shipping to:

  • NZ: Shipping takes 6-10 business days. 
  • CA & USA: Shipping takes 6-12 business days. 

Shipping costs will be calculated at checkout for your convenience. 

Please contact hello@talloskin.com for a personalised shipping quote outside of NZ, CA & USA. Delivery times and shipping costs for international orders vary based on the destination. Please note that customers are responsible for any customs duties, taxes, or additional fees.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the carrier’s website using the provided tracking number.

Delayed or Lost Packages

While we strive to ensure timely delivery, delays can occur. If your package is delayed or lost, please contact our customer service team at hello@talloskin.com.au for assistance.

Return Policy

Return Eligibility

Thank you for choosing our products! Your satisfaction is of utmost importance to us. However, due to the unique nature of our organic and seasonal ingredients, all sales are considered final and not eligible for returns due to hygiene reasons.

We reserve the right to exercise discretion in accepting or declining returns per our internal policies. Understanding the complexities of skincare, we encourage you to consult with us regarding your needs before purchasing.

Tallo Skin is inculpable for any adverse reaction or allergy to our products. We stand behind the caliber and integrity of every ingredient and product we craft, and we share all product ingredients on our website to foster personal discretion while shopping.

Please note that returns and refunds will not be accepted based on product scent. Customers are advised that our tallow-based products may have a natural aroma for our unscented options. 

 

Return Process

  1. Contact Us: Email our customer service team with in 14 days at hello@talloskin.com.au to initiate a return. Please include your order number and reason for the return.
  2. Receive Return Authorization: Our team will provide you with a return authorization and instructions on how to return your product.
  3. Ship the Product: Package the product (with original packaging) securely and include your order number. Ship the product to the address provided in the return instructions provided to you by hello@talloskin.com.au

Return Shipping Costs

Customers are responsible for the shipping costs of returning products. We recommend using a trackable shipping service to ensure your return is received.

Damaged or Defective Products

If you receive a damaged or defective product, please provide details (including photos) within 5 days of purchase to hello@talloskin.com.au. We will arrange for a replacement or refund at no additional cost to you. 

Refunds

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Contact Us

For any questions or concerns regarding our shipping and returns policy, please contact us at hello@talloskin.com.au. We are here to help! :)

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